FAQs
Our aluminium frame tent industry FAQ page covers common questions regarding the cooperation process, product selection, custom services, solution recommendations, logistics, delivery, and after-sales support. We are committed to providing comprehensive and detailed information to help you better understand our tents and services, as well as how to best meet your needs for outdoor party event tent collaboration.
Table Of Contents For This Page
For Company
For Company
How to start a customized tent with your company?
Please let us know your ground dimensions or tell us the tent size you will need. And your customized tent drawing or pictures. Then it will be enough for us to quote your tent price.
Why choose us?
owner of manufacturer and exporters all over the world.
high-quality aluminum material of 6061/T6 and 6082/T6, durable for over 20 years of use.
Shipping service is available and delivery is on time.
With more than 10 years of experience and expertise in the marquee manufacturing industry, all the production is done on auto CNC machines, which will ensure the precise output of the tent.
high quality at reasonable price
quick response to all your inquiry
Offer complete product line of items you could think of, It means there is always solution for your project.
What do you make?
We are the clear-span tent manufacturer in China. Mainly produce the aluminium party tent, event tent, exhibition tent, storage tent, sport court tent, warehouse tent, concert tent, truss, stage, membrane structure, hotel tent, glamping dome tent, etc.
What's your capacity?
We now have more than 20,000 square meters of workshop, and the production capacity is around 30,000 square meters of tent per month.
Are You a Manufacturer or Trading Company?
We are a manufacturer and factory located in Guangzhou, China.
Can I visit your factory?
Yes, you are welcome to visit our factory. Our factory is located in Guangzhou city, which is renowned as the kingdom of frame tents in China. To ensure that your visit is worthwhile, we would like to know the categories you are currently interested in or any specific products you would like to explore during your trip. This will help us prepare better and cater to your needs.
For Product
For Product
Is your tent can be used on heavy snowing weather?
The tent snow loading can be customized according your local weather condition, snow can not stay if use big degree roof pitch design.
Has your tent product been certified?
Yes. Our tent product has passed the engineering tests and gained the structural engineering certificates. Besides, the PVC fabric used for roof covers and sidewalls has passed the fire tests and gained flame retardant certificates.
Is your tent strong and stable enough? How about the wind loading?
Yes. The main frameworks (upright support and roof beam) are manufactured with high-impact extruded anodized aluminum (6061/T6 or 6068/T6) so our tent structure is safe and strong and can resist wind up to 100 km/hr.
Can you print our logos on tent?
Yes.Customized logos or advertisements can be printed on the tent according to the client's needs.
What size tent is necessary for your special event?
That depends on what you use the tent for. If the purpose is for a cocktail service or church sitting, allow 1 square meter per person. If the purpose is for banquet seating with a round table, allow around 1.25 square meters per person. Contact us for all your specific questions and more information on tent types.
Does your tent can be moved to other place using?
Yes, our tent is a modular system that is easy to install, dismantle, and transport to other places. Especially for the tent rental business. It can both be temporary and permanent for 4 seasons.
Does your tent be able to install repeatedly?
Yes, it is easy to install, dismantle, store, and transport to another place after repeatedly using it. The lifespan of an aluminum framework is over 20 years. It is a fixed property in business.
For shipping
For shipping
what is the shipping time and the shipping cost?
Please let us know your destination seaport, and we will work out the shipping cost and the time.
For after-sale
How long is the product quality guarantee period? Do you have an after-sale service system?
what is the package of the tent?
aluminum frame packed in membrane film
hardware packed in wooden box
roof and sidewall in professional PVC carry bag
How do you ship the finished products?
Mainly by sea. We will help you choose the best shipping method according to your specific requirements.
For after-sale
For after-sale
Does your company provide any in the tent installation?
Yes, the tent installation manual and video can be provided. And we can also fly to your place to be your guide
your tent installation.
What we should do if the tent have quality issues?
We would replace the product that had quality problems.
How do you control quality ?
We have a professional team for quality control. We assure the defective rate is less than 2%. We can arrange the tent test installation in our factory before shipping out.
What documents are available?
A full range of documents, including structural drawings, packing lists, installation manual and relative certificates, can be provided. Moreover, a customs declaration is provided. We can provide a one-stop service for you.
How long of the product quality guarantee period? Do you have After-sale service system?
Yes, we do have the warranty time and the after-sale service, Please contact us to get the details
For payment
For payment
How can I pay for the order?
After the client confirms all the product details, we will issue the tent invoice (formal quotation) with the bank information. The payment can be made by TT, Credit Card, Paypal, Western Union, LC, etc.
What is your terms of payment?
30% deposit to start the production, the balance to should be paid before shipment.
(can make the testing installation in our factory and take picture/video for your confirm before loading)
Get in touch
Let's be your trusted partner in driving success and achieving your objectives. Explore our comprehensive suite of services and take the first step towards unlocking your business's full potential today.
Request a Quote
Use the contact form provided to send us a message directly, and one of our knowledgeable representatives will respond promptly to assist you.
Don't hesitate to get in touch with us.
Whatsapp: +86 131 68308373
Email: jame@tendars-tent.com
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